Guest Experience Consultant

Join Luxora Hospitality Group as a Guest Experience Consultant in the stunning archipelago of Bangka Belitung. Elevate luxury hospitality by crafting unforgettable guest journeys in one of Indonesia’s most breathtaking destinations. Your expertise will shape the heart of our guest experience, ensuring every stay is memorable and seamless.

As a Guest Experience Consultant, you’ll work closely with our team to design and implement innovative programs that delight our guests. From personalized service to anticipating needs, you’ll be at the forefront of creating exceptional experiences that leave a lasting impression.

Luxora Hospitality Group is a leading name in luxury hospitality, known for our commitment to excellence and innovation. Located in the beautiful islands of Bangka Belitung, we offer a unique opportunity to work in a serene and inspiring environment, surrounded by natural beauty.

📋 Tanggung Jawab Pekerjaan

• Develop and implement guest experience strategies that align with Luxora’s luxury standards.
• Conduct guest surveys and feedback analysis to identify areas for improvement.
• Create and manage guest experience programs, including loyalty initiatives and special events.
• Train and mentor frontline staff to ensure consistent high standards of service.
• Collaborate with the marketing team to develop promotional campaigns that enhance guest experiences.
• Monitor guest satisfaction metrics and report on performance to senior management.
• Stay updated with industry trends and best practices in guest experience management.
• Ensure all guest interactions are in line with Luxora’s brand values and quality standards.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Hospitality Management, Tourism, or a related field.
• Minimum 3 years of experience in guest experience consulting or a similar role in the hospitality industry.
• Proven track record of developing and implementing successful guest experience programs.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Proficiency in using guest experience management software such as Cezanne or similar tools.
• Certification in hospitality management or a related field is a plus.
• Fluency in English and local language (Bahasa Indonesia) is required.

🛠️ Keahlian

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