Customer Relations Specialist (Enrolment Focused)

Kinderland International Education is a leading educational institution dedicated to providing high-quality early childhood education. As a Customer Relations Specialist (Enrolment Focused) in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you will be at the heart of our mission to nurture young minds. This role offers a unique opportunity to build meaningful relationships with parents, address their concerns, and ensure a seamless enrollment process. With a focus on customer satisfaction and educational excellence, you will play a crucial role in shaping the future of our students.

In this dynamic position, you will be the primary point of contact for parents, guiding them through the enrollment process, and providing them with the information they need to make informed decisions. You will leverage your exceptional communication skills to build trust and rapport, ensuring that every parent feels valued and supported. With a strong emphasis on detail-oriented service, you will handle inquiries, resolve issues, and maintain accurate records using our in-house CRM system. This role is perfect for someone who thrives in a fast-paced environment and is passionate about making a positive impact on the lives of young learners.

📋 Tanggung Jawab Pekerjaan

• Act as the primary point of contact for parents, providing clear and concise information about our enrollment process.
• Assist parents in completing enrollment forms and submitting required documents.
• Address parent inquiries and concerns, ensuring a high level of customer satisfaction.
• Coordinate with the admissions team to ensure a smooth and efficient enrollment process.
• Maintain accurate and up-to-date records in our in-house CRM system.
• Collaborate with the marketing team to promote our programs and attract new families.
• Stay informed about industry trends and best practices in customer relations.
• Participate in team meetings and contribute to the development of customer service strategies.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Education, Psychology, or a related field.
• Minimum of 2 years of experience in customer service or a related field, preferably in an educational setting.
• Excellent communication and interpersonal skills.
• Strong organizational and time-management skills.
• Proficiency in using our in-house CRM system.
• Fluency in English and Bahasa Indonesia.
• Ability to work well under pressure and meet tight deadlines.
• Passion for early childhood education and a commitment to providing exceptional customer service.

🛠️ Keahlian

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