Customer Service Specialist (Healthcare) - Clinic/Call Centre

Join JobStudio as a Customer Service Specialist (Healthcare) and become the trusted voice for patients in a dynamic and rewarding healthcare environment. Based in beautiful Bali, this role offers the opportunity to make a real difference by providing exceptional customer service in our clinic and call centre.

As a Customer Service Specialist (Healthcare), you will be the first point of contact for patients, handling inquiries, scheduling appointments, and addressing concerns with professionalism and empathy. You'll work in a collaborative team environment, leveraging tools like Zoho CRM and Microsoft Teams to streamline operations and improve patient satisfaction.

This is your chance to grow in a company that values innovation and employee development. With competitive benefits and a supportive work culture, you'll thrive in a role that combines healthcare expertise with exceptional customer service skills.

📋 Tanggung Jawab Pekerjaan

• Handle incoming calls and emails from patients, providing accurate information and resolving queries promptly.
• Schedule and manage patient appointments, ensuring seamless coordination between patients and healthcare providers.
• Assist in the registration process for new patients, collecting necessary information and updating records in Zoho CRM.
• Collaborate with the clinic team to address patient concerns and escalate issues as needed.
• Maintain a high level of patient satisfaction by delivering exceptional service and adhering to clinic policies.
• Participate in team meetings and contribute to continuous improvement initiatives.
• Stay updated on healthcare regulations and best practices to provide informed advice to patients.
• Utilize Microsoft Teams for effective communication and collaboration within the team.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, preferably in the healthcare industry.
• Proven ability to handle high volumes of calls and emails with a focus on patient satisfaction.
• Excellent communication skills, both verbal and written, in Indonesian.
• Strong organizational skills with the ability to manage multiple tasks and deadlines.
• Familiarity with Zoho CRM and other customer relationship management tools.
• Knowledge of healthcare terminology and processes is a plus.
• Ability to work in a fast-paced environment with a positive attitude.
• Bachelor's degree in a related field is preferred.

🛠️ Keahlian

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